Each Key can only be connected *and visible* to one phone at a time.
If you need to switch the Key's Tag to a different phone or fix a Pairing Error, you’ll need to do two things:
If you’re an iPhone user, you’ll need to “Forget This Device” in your Settings, under Bluetooth. (Android users should look for “Unpair Device”.)
You’ll need to do a Factory Reset of the Tag:
Locate the button on the front of the device - under the RecovR logo.
Press the button 4 times, on the 4th press, keep pressing & holding (~10sec).
There is no pause and every button press be done at the same interval. If you are having trouble resetting your device, please try pressing the button while counting until 4.
You will hear 3 high-pitched beeps. Release the button during the third beep, before it ends.
After that, you will hear a jingle, that's the confirmation that your device was properly reset. If you did not hear it, try performing the factory reset again.
Once the Factory Reset is complete, close and reopen the app and you’ll be able to pair the Tag to the new phone.